REFUND POLICY

Raha Silver Jewellery ("we", "our", or "us") makes every effort to accurately display our products and describe them with integrity. However, by purchasing from us, you acknowledge the following:

• All items are handcrafted and may have slight variations from images.

• Colors, textures, and design proportions may vary slightly due to lighting, device displays, or handmade nature.

• Raha Silver Jewellery is not responsible for damage caused by misuse, improper handling, or accidents after delivery.

• All content on our website, including images, text, and designs, is the intellectual property of Raha Silver Jewellery and may not be reused or reproduced without permission.

We reserve the right to update our terms and policies without prior notice. Your continued use of our website and purchase of our products constitutes agreement with these terms.

We aim to ensure complete satisfaction with your purchase. However, due to the nature of handmade and customized jewellery, we offer limited returns and exchanges under the following conditions:

Eligibility for Returns:

• Return requests must be raised within 48 hours of delivery.

• Only unused, unworn items in original packaging are eligible.

• Custom or personalized items are non-returnable and non-refundable unless defective.

Refund Process:

• Email us at [your email] with your order number, images of the product, and reason for return.

• Once approved, the product must be shipped back within 5 working days.

• Upon inspection, refunds (if eligible) will be processed within 7-10 business days to the original payment method.

• Shipping charges are non-refundable.

Exchange Policy:

• Exchanges are allowed only for sizing issues or defective items (subject to inspection).

• You will bear the cost of shipping the item back unless the product is defective.

Non-Refundable Items:

• Custom-made, personalized, or engraved jewellery.

• Items on sale or bought during promotional periods.

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

• Return Window: Within 48 hours of delivery.

• Return Conditions: Item must be unused, unworn, and in original packaging.

• Custom Orders: Non-refundable – includes personalized, custom-made, and engraved pieces.

• Refund Time: Processed within 7–10 business days after we receive and inspect the returned item.

• Exchange Policy: Available only for sizing issues or defective items (upon approval).

• Shipping Charges: Non-refundable.

• Sale Items: Not eligible for return or refund.

📩 To request a return or exchange, please contact us at: rahasilverjewellery@gmail.com