TERMS & CONDITIONS

Raha Silver Jewellery strives to provide accurate and up-to-date information on this website, but we do not guarantee that all content, product descriptions, pricing, or availability will always be error-free or current. By using our site, you agree that you are using it at your own risk.

We are not responsible for any losses, damages, or injuries resulting from the use of our website or our products, including delays in delivery, misuse, or misinterpretation of information provided.

All jewellery is handcrafted and may vary slightly from product images. Colour differences may occur due to lighting and screen settings.

By purchasing from us, you acknowledge and accept the terms outlined in our policies.

Thank you for choosing Raha Silver Jewellery. Please take a moment to review our store policies to ensure a smooth and satisfying shopping experience.

​

1. General Policy

At Raha Silver Jewellery, we craft each piece with care and dedication. By placing an order with us, you acknowledge and accept the following terms and conditions. These policies apply to all purchases made through our website, social media platforms, or in person.

​

2. Order Placement

• Processing Time: Orders typically require 5–10 business days to be crafted and prepared for shipping. Custom or personalized pieces may take longer, depending on design complexity.

• Order Confirmation: Once your order is placed, you will receive a confirmation email or message. Please review the order details carefully.

• Changes: Modifications to orders can only be made within 48 hours of placement.

​

3. Custom Orders

• Custom designs are welcome and celebrated at Raha.

• Custom orders are non-returnable and non-exchangeable unless damaged during delivery.

​

4. Cancellations

• Orders can be cancelled within 24 hours of placement.

• After 24 hours, cancellations will not be accepted as production may have already begun.

​

5. Returns & Exchanges

We do not offer returns or refunds unless the item is damaged upon receipt.

Exchange Eligibility:

• Only non-custom pieces are eligible.

• Requests must be made within 48 hours of receiving your order.

• Items must be unworn, in original packaging, and returned within 5 business days of exchange approval.

• Buyers are responsible for return shipping costs.
   

6. Damaged Items

If your order arrives damaged:

• Notify us within 24 hours with clear photos of the damage and packaging.

• We will offer an exchange or store credit, based on the extent of the issue.

• Damage due to mishandling, improper care, or customer error is not covered.

​

7. Shipping Policy

• We offer shipping across India via trusted courier partners.

• We are not responsible for delays caused by couriers or incorrect addresses provided by the customer.

• Please ensure accurate address and contact details at checkout.

​

8. International Orders

• Currently, we ship only within India. For international requests, please contact us directly.
   

9. Care Instructions

To ensure the longevity of your jewellery:

• Store in a dry, airtight bag/container.

• Avoid direct contact with water, perfumes, and chemicals.

• Wipe gently with a soft cloth after each use.

​

10. Contact Us

For questions, custom requests, or assistance, feel free to reach out:

• Instagram:  @rahasilverjewellery

• Email: ✉ rahasilverjewellery@gmail.com

We appreciate your support and look forward to adorning you with timeless silver treasures.

By accessing or purchasing from Raha Silver Jewellery, you agree to our Terms & Conditions, which cover product details, pricing, order processing, returns, exchanges, and privacy practices. All items are handcrafted; slight variations may occur. We reserve the right to modify policies or refuse service when necessary.